Refund Policy

01General

Because the product is digital and access begins upon entitlement, refunds are limited as described below and subject to mandatory consumer law in your country.

Paid access is a single end date on your account. Additional purchases add days to that date; they do not create separate refundable balances per order.

02Before use

If you contact us at info@malvine.online within 14 days of purchase and you have not materially used paid software features, we will review a full refund request in good faith.

03After use

Once paid features have been used during the access period, the purchase is generally non-refundable except where required by law or where the payment partner that processed the transaction decides otherwise.

04No partial or pro-rata refunds

We do not offer refunds calculated from unused calendar days, whether for a single purchase or after stacking several top-ups (for example multiple 7-day or 30-day purchases). There is no self-service option to “cash out” remaining time on your access end date.

Each purchase is for the stated period in full. Partial refunds, credits for unused days, or chargebacks intended as a pro-rata refund are not part of our product. Exceptions are limited to a full refund under section 2 above or where mandatory consumer law requires otherwise.

05How to request

Email info@malvine.online with your account email and order reference. If payment was processed by our payment partner, you may also use their buyer support channels.

06Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue.

A chargeback is a payment dispute through your bank or card network — not a partial-refund tool. If a dispute is upheld, it is handled under card-network and payment-partner rules, not on a per-day usage basis.